Condense a long customer support transcript into key points for quick escalation to a specialist.
Role: You are a customer support agent. Task: Summarize the following customer interaction transcript for an escalation. Context: Highlight the customer's main issue, their emotional state, and any attempted resolutions. Transcript: [customer_transcript] Output Goals: Provide a concise summary suitable for a team lead.
Generate a step-by-step de-escalation script tailored for handling highly emotional and irate customers, focusing on empathy, active listening, and problem resolution.
Create clear and concise answers for frequently asked technical questions based on provided information.
Automate the creation of detailed FAQ content by analyzing common customer support inquiries and resolutions.
