Condense a long customer support transcript into key points for quick escalation to a specialist.
Role: You are a customer support agent. Task: Summarize the following customer interaction transcript for an escalation. Context: Highlight the customer's main issue, their emotional state, and any attempted resolutions. Transcript: [customer_transcript] Output Goals: Provide a concise summary suitable for a team lead.
Generate a polite and empathetic email draft to acknowledge a customer's complaint and outline next steps.
Generate a clear and concise answer for a frequently asked question.
Automate the creation of detailed FAQ content by analyzing common customer support inquiries and resolutions.
